Updated on: 14-12-2024 The day-to-day operations in any organisation require clear verbal, non-verbal and
written communication among its workforce at all levels. If verbal or written instructions
are not clear or if messages are misunderstood, the impact on the business is likely to be
negative. Businesses rely extensively on the ability of managers and staff to produce
accurate, consistent and well-presented written communications. A business needs to
have effective systems of written communication in place to ensure that the correct
messages are conveyed to its staff, customers, suppliers and other stakeholders, both
internally and externally. Good written communications will impact positively on the
image that the business projects externally. Conversely, the image of a business will
suffer from adverse publicity arising from inaccurate or poorly written communication
with external stakeholders.
In this unit you will develop your knowledge of good verbal, non-verbal and written
communication in the workplace. You will practise and develop the skills of verbal
and non-verbal communication in different business contexts. You will develop your
knowledge and understanding of the most appropriate forms of written communication
for conveying messages to an internal audience and to external stakeholders and the
public. Some written communication in any business will be confidential. This unit will
develop the your to meet the requirements of confidentiality in written documentation.
You will also develop and practise the skills needed to produce business
communications for a variety of purposes. Developing good written communication
skills will help you to function more effectively both in your studies and eventually in
your chosen role at work.